Integration of diverse programme sections into an individual system has become a standard feature in WebSmartWare applications. Some signs of integration, however, are not immediately obvious to the user. Nevertheless, this kind of integration does generate considerable ease in the work done by each indivudal.
In the application TradeFairOrganizer there is a Lead Creation system as well as a trade fair duty roster. At first sight these are two areas that are not obviously connected. Yet when someone from sales opens an interview form in Lead Creation the system assumes that person is involved in a conversation with a prospect. As a consequence, this employee appears in the duty roster automatically as "in conversation" - even the system number of the interview form is listed. Moreover, this member of staff appears in the duty roster highlighted in yellow so that he is not disturbed, except in an emergency.
This makes life so much easier for those working at reception